1. Agreement to these terms
These Terms of Use (the “Terms”) apply to every service provided by Max Leads Co. (“Max Leads Co.,” “we,” “us,” or “our”) and to anyone who requests, purchases, or uses those services (“you” or “Client”). By submitting a form, placing a card on file, signing a proposal, or paying for any service, you confirm that you have read and agree to these Terms. If you are agreeing on behalf of a business, you confirm that you are authorized to do so.
2. Our services
We offer two kinds of services:
- Digital marketing: Google Ads management, website design and development, Google Business Profile optimization, branding and content, and digital audits and strategy sessions.
- Concierge services: LLC formation, LLC and EIN packages, entrepreneur consulting, and other business errands we agree to take on.
The exact scope, deliverables, timeline, and price of each engagement are those described in your quote, proposal, invoice, or written confirmation from us. Anything not listed there is outside the scope of the engagement and may be quoted separately.
3. Concierge services are not legal or tax advice
Max Leads Co. is a private business and concierge service. We are not a law firm, an accounting firm, or a government agency, and we are not affiliated with the IRS or any state agency. We help you prepare, organize, and submit information that you provide. We do not give legal, tax, or accounting advice, and nothing we say should be treated as such. For those questions, please consult a licensed attorney or accountant.
You are responsible for the accuracy of every name, address, ID number, and other detail you give us. Government filing fees, state fees, and processing times are set by the agencies involved and are outside our control.
4. Results are not guaranteed
We guarantee professional service, honest communication, and transparent reporting. Because advertising results depend on factors outside our control, such as competition, market demand, your pricing, your website, how quickly you answer leads, and decisions made by Google and other platforms, we do not guarantee any specific number of leads, sales, rankings, or return on ad spend. Any examples or past results shown on our website are illustrations and do not promise future results.
5. Your responsibilities
- Give us accurate information and timely access to the accounts, logins, content, and approvals we need to do the work.
- Review and approve ads, copy, and designs within a reasonable time. Delays on your side may delay delivery.
- Make sure that the content, images, logos, and claims you provide are yours to use and are truthful and lawful.
- Follow the policies of the platforms we use for you, including Google’s advertising policies.
6. Fees, ad spend, and billing
Our fees are the ones stated in your quote, proposal, or invoice. Unless we agree otherwise in writing:
- Management fees for ongoing services are billed in advance at the start of each billing period.
- One time projects (such as a website or a filing package) may require a deposit before work begins, with the balance due on delivery.
- Advertising spend is separate from our fees. It is paid by you directly to Google or the relevant platform, using your own payment method in your own ad account, unless we agree in writing to bill it to you.
- Government and third party fees (state filing fees, domain names, hosting, software, and similar costs) are your responsibility and are passed through at cost unless your quote says otherwise.
Late or failed payments may cause us to pause work, campaigns, or filings until the balance is paid.
7. Card on file and payment authorization
When you place a credit or debit card on file with us, you authorize Max Leads Co. to charge that card for the fees described in your quote, proposal, or invoice, for recurring fees on the agreed schedule until you cancel, and for any approved additional work. Card payments are processed securely by our payment processor, Stripe. We do not store your full card number on our own systems.
If you believe a charge is incorrect, please contact us first at maxleadsco@gmail.com so we can review and resolve it quickly.
8. Cancellations and refunds
- Monthly services may be cancelled by either party with written notice at least 14 days before the next billing date. The current billing period is not refunded, and work continues until the end of that period.
- Fees for work already performed, including setup, strategy, design, and time spent, are not refundable.
- Deposits for one time projects are not refundable once work has started.
- Government and third party fees are not refundable by us once they have been paid to the agency or provider.
9. Accounts and ownership
You own your ad accounts, Google Business Profile, website domain, and the data in them, and you keep full access to them at all times. Once you have paid in full, you own the final deliverables we create specifically for you, such as your website content and final logo files. We keep ownership of our own templates, tools, methods, and know how, and we may show non confidential work in our portfolio unless you ask us not to.
10. Confidentiality
We keep your private business information confidential and use it only to provide our services, except where the law requires us to share it.
11. Limitation of liability
To the fullest extent allowed by law, Max Leads Co. is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption. Our total liability for any claim related to our services is limited to the amount you paid us for the specific service involved during the three months before the claim arose. We are not responsible for actions, outages, suspensions, or policy changes by Google, Stripe, government agencies, or other third parties.
12. Changes to these terms
We may update these Terms from time to time. The updated version takes effect when we share it with you or post it at this link. Continuing to use our services after an update means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Orange County, Florida.
14. Contact us
Questions about these Terms? Call or text (407) 987-8432 or email maxleadsco@gmail.com.